By: Martin Starr, Ph.D., Crummer Graduate School of Business, Rollins College
Published in the Second Edition of Production and Operations Management ©2009.
By 2007, Modern Plumbing Industries, Inc. had 110 employees working on large commercial or major renovation projects and the company had added some residential custom homes as well. The business had earned many safety awards along with an excellent workers compensation rating modifier. Modern Plumbing’s field technicians and office staff enjoy high quality benefits equaling the best of large corporations. Among the many benefit listings: 100% medical insurance, life insurance, short-term disability, matching 401 (K) program, bonuses, and a generous number of annual paid days off including vacation with a carry-over provision. Profits continue to be equally divided between employees, shareholders, and retained earnings. The company makes regular donations to local charities. Most important is Frank’s relationship with his employees. As a mentor, he encourages them to use every opportunity for education and advancement.
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